Refund Policy

We want you to love your eco-friendly products. If something isn’t right, we’re here to help.

Returns
• You may request a return within 14 days of receiving your order.
• Items must be unused, in original condition, and in original packaging.
• Return shipping costs are the responsibility of the customer unless the item is faulty.

All returns are subject to approval by our suppliers.

Damaged or Faulty Items
If your item arrives damaged or faulty, please email us within 48 hours with photos. We will arrange a replacement or refund.

Change of Mind
We do not offer refunds for change of mind.

How to Start a Return
Email us at support@ecohomeau.com with your order number and photos (if applicable).

We aim to respond within 24 hours.